Last Updated: September 19, 2026
ThinkAerial Autonomus Systems Pvt. Ltd. (“ThinkAerial”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, process, and protect information when you visit our websites, use our software and platforms, submit an enquiry, engage our drone, GIS, surveying, mapping, inspection, or other services, or otherwise interact with ThinkAerial.
By using our websites, platforms, or services, you acknowledge that you have read and understood this Privacy Policy.
1. About ThinkAerial
ThinkAerial Autonomus Systems Pvt. Ltd. provides drone, aerial data, GIS, surveying, mapping, inspection, geospatial intelligence, software, and related technology services.
Our services and platforms may include websites, client portals, WebGIS applications, project dashboards, mapping interfaces, data processing systems, and other digital products operated by ThinkAerial.
2. Information We Collect
Depending on how you interact with ThinkAerial, we may collect the following categories of information.
2.1 Personal Information
We may collect information such as:
- Name
- Company or organisation name
- Job title or designation
- Email address
- Telephone or mobile number
- Billing and business contact information
- Communication preferences
- Information provided through enquiry, contact, quotation, or service-request forms
2.2 Account and Login Information
Where our platforms require an account, we may collect:
- Username or email address
- Password or authentication credentials
- Account role and permissions
- Login and access information
- Authentication and security records
Passwords may be stored in encrypted or securely hashed form and are not intended to be stored as readable plain text.
2.3 Project and Geospatial Data
When you engage ThinkAerial for surveying, mapping, construction monitoring, inspection, GIS, drone, or related services, we may process information supplied by you or generated as part of the project.
This may include:
- Aerial photographs
- Drone photographs and videos
- Orthophotos
- Digital surface models (DSM)
- Digital terrain models (DTM)
- Point clouds and LiDAR data
- 3D models
- GIS layers and spatial databases
- Survey measurements
- DGPS/GNSS data
- Ground control point information
- Site drawings and CAD files
- Construction progress data
- 360-degree imagery
- Time-lapse imagery
- Project documents
- Project coordinates and geographic information
- Other technical or geospatial information provided for project execution
Some project data may contain information relating to private property, buildings, infrastructure, businesses, vehicles, or individuals captured incidentally during aerial or ground-based data collection.
2.4 Technical and Usage Information
When you access our websites or platforms, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Device information
- Date and time of access
- Pages or services accessed
- Referring website
- Session information
- Error and diagnostic information
- Security and audit logs
We may use cookies and similar technologies to operate, secure, analyse, and improve our websites and platforms.
3. How We Collect Information
We may collect information:
- Directly from you
- From your organisation or authorised representatives
- When you submit an enquiry or contact form
- When you request a quotation
- When you create or use an account
- When you upload project data
- During the delivery of our services
- Through our websites and software platforms
- Through communications with our team
- From service providers or business partners where appropriate and lawful
- Automatically through website and platform technologies
4. How We Use Information
We may use information for legitimate business and operational purposes, including to:
- Provide requested services
- Prepare quotations and proposals
- Communicate with clients and prospects
- Create and manage accounts
- Provide access to client portals and WebGIS systems
- Process and analyse geospatial and project data
- Perform drone surveys, mapping, inspections, and related services
- Deliver project outputs
- Provide technical support
- Maintain and improve our websites and software
- Monitor platform performance
- Detect and prevent unauthorised access, fraud, misuse, or security incidents
- Maintain audit and security records
- Process payments and billing
- Comply with applicable laws and regulations
- Fulfil contractual obligations
- Protect the rights, property, and security of ThinkAerial, our clients, and other users
- Communicate important service, security, or administrative information
We may also use aggregated or anonymised information for analysis, operational improvement, research, or product development where such information does not reasonably identify an individual.
5. Drone and Aerial Data
ThinkAerial may collect aerial imagery and geospatial data as part of its professional services.
Depending on the project, aerial data may incidentally capture:
- Buildings and structures
- Roads and public areas
- Vehicles
- Infrastructure
- Individuals
- Private or commercial property
Such data is generally collected for the specific purpose of performing the contracted survey, mapping, inspection, construction monitoring, or other professional service.
Where required, ThinkAerial may take reasonable measures to restrict access to such information and process it in accordance with applicable contractual and legal requirements.
6. Client-Owned Data
Where a client provides data to ThinkAerial for processing, the client may remain the owner or controller of that data, depending on the contractual arrangement and applicable law.
ThinkAerial may process such information only to the extent necessary to provide the agreed services, operate the relevant platform, provide support, maintain security, or meet legal and contractual obligations.
Specific data ownership, licensing, retention, confidentiality, and usage rights may also be governed by the applicable quotation, purchase order, statement of work, master service agreement, data processing agreement, or other contract between ThinkAerial and the client.
7. WebGIS and Client Portal Data
Our WebGIS and client platforms may allow authorised users to view, upload, manage, analyse, measure, annotate, download, or otherwise interact with project information.
Access to project information may be controlled through:
- User accounts
- Authentication
- Role-based permissions
- Access controls
- Security logs
- Audit records
- Other technical security measures
Users are responsible for maintaining the confidentiality of their login credentials and should immediately notify ThinkAerial if they believe an account has been compromised.
8. Cookies and Similar Technologies
Our websites and platforms may use cookies, local storage, session technologies, analytics technologies, or similar mechanisms.
These technologies may be used to:
- Keep users logged in
- Maintain sessions
- Remember preferences
- Improve website functionality
- Understand website usage
- Monitor performance
- Improve security
- Analyse traffic and user interactions
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of some services.
9. Sharing of Information
ThinkAerial does not sell personal information as a business practice.
We may share information when reasonably necessary with:
- Employees and authorised personnel
- Contractors and project personnel
- Technology and infrastructure providers
- Cloud hosting and storage providers
- Software and analytics providers
- Professional advisers
- Payment and financial service providers
- Government authorities or regulatory bodies where legally required
- Clients or authorised representatives where necessary to deliver a project
- Other service providers engaged to perform services on our behalf
Third-party service providers may only receive information reasonably necessary for the services they provide and may be subject to contractual, confidentiality, security, or legal obligations.
10. Data Security
ThinkAerial takes reasonable technical and organisational measures to protect information against unauthorised access, disclosure, alteration, loss, misuse, or destruction.
Depending on the system and service, security measures may include:
- Access controls
- Authentication
- Encryption in transit
- Encryption at rest where supported
- Role-based permissions
- Security and audit logs
- Backups
- Monitoring
- Infrastructure security controls
- Regular software and system maintenance
However, no internet transmission, storage system, or electronic security mechanism can be guaranteed to be completely secure.
11. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, contractual obligations, legitimate business requirements, dispute resolution, security, legal compliance, or other lawful purposes.
The retention period may vary depending on the type of information and the nature of the project.
Client project data may be retained for a period specified in the applicable contract or project agreement.
When information is no longer required, ThinkAerial may securely delete, anonymise, archive, or otherwise dispose of it, subject to applicable legal and contractual requirements.
12. Third-Party Services and Links
Our websites and platforms may contain links to third-party websites, services, software, or applications.
ThinkAerial is not responsible for the privacy practices, content, security, or policies of third-party services.
We recommend reviewing the privacy policies of third-party services before providing them with personal information.
13. Children’s Privacy
Our websites and services are intended primarily for businesses, professionals, organisations, and other users who are legally able to use the relevant services.
We do not knowingly collect personal information from children for purposes unrelated to providing our services.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
14. Your Rights and Choices
Depending on applicable law, you may have rights relating to your personal information, which may include:
- Requesting access to personal information
- Requesting correction of inaccurate information
- Requesting deletion where legally applicable
- Requesting restriction of certain processing
- Withdrawing consent where processing is based on consent
- Objecting to certain processing
- Requesting information about how your data is processed
Some requests may be subject to legal, contractual, security, or operational limitations.
To exercise an applicable privacy right, contact us using the details provided below. We may need to verify your identity before processing certain requests.
15. International Data Processing
Depending on the services, infrastructure, vendors, or project requirements involved, information may be processed or stored in locations outside the jurisdiction in which it was originally collected.
Where applicable, ThinkAerial will take reasonable steps to ensure that such processing is carried out in accordance with applicable laws and contractual requirements.
16. Business and Project Communications
If you contact ThinkAerial regarding our services, we may use your contact information to respond to your enquiry, provide quotations, communicate regarding projects, provide support, or send service-related communications.
Where permitted by applicable law, we may also send information about ThinkAerial’s services, products, or updates.
You may request that we stop sending non-essential marketing communications.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be published on the relevant website or platform with a revised “Last Updated” date.
Your continued use of our services after an updated Privacy Policy becomes effective may be subject to the updated policy, to the extent permitted by applicable law.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
ThinkAerial Autonomus Systems Pvt. Ltd.
209 Amir Industrial Estate
Sunmill Compound, Lower Parel West
Mumbai, Maharashtra 400013
India
Email: rohit@thinkaerial.com
For privacy-related requests, please include sufficient information to help us understand your request and verify the relevant account, project, or relationship where applicable.
19. Governing Law
This Privacy Policy shall be interpreted in accordance with applicable laws and regulations of India, subject to the contractual arrangements applicable to the relevant service or project.
ThinkAerial Autonomus Systems Pvt. Ltd.
Turning Aerial Data into Action.
